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The slowdown in the economy has created a more demanding, more discriminating customer. Consumers are thinking more carefully about what and why they’re purchasing. In turn, this means retailers have to work much harder at interpreting and delivering what customers want and value. Unfortunately, this task has been made much more complicated by the fragmented […]
The emergence and adoption of new technologies is having a significant impact on the consumer purchasing process The rise of mcommerce In relation to mobile technology – and smartphones in particular – is blurring the lines as to where consumers are shopping, with the modern consumer being able to purchase from anywhere. Mobile as a […]
Outlook for space and stores: changing space requirements. UK retail is overcapacity, an issue that online is only serving to exacerbate – latest Webloyalty research reveals. Retail overcapacity is slowly being re-corrected, with the exiting of the market of some weaker players and the downsizing of store portfolios among others. The evolving role of retailers over […]
Webloyalty today continues to uncover the truth behind where the retail industry is heading. Last week’s blog was retail expenditure and the future of retail, and this week looks at retail spending and its associated growth rates. Presented in the recent report, Webloyalty: The future of retail, this is what is predicted for the upcoming […]
This is a snippet from Webloyalty’s The Future of Retail research report. The transfer of spend to online is evolving the role of stores as fulfillment centres. In addition to reducing physical space requirements, online is also evolving the role of physical stores. One of the most important trends has been the proliferation of click & collect […]
This week’s Webloyalty blog looks at insights from our research on the impact of mobile on multichannel retail. Throughout the last few decades, the emergence of a number of new channels has given consumers the opportunity to shop how, when and where they want. Developments have been rapid and have changed the retail landscape so […]
This week, the Webloyalty team discusses the reason why there have been so many stores that have lost momentum. It has been quite apparent that the number of retail stores shutting on our high streets in recent years is growing. In the UK, the number of stores has fallen by around 40,000 over the last […]