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4 min read

The Future Retail Strategies Congress 2018: What Retailers Need to Know

Last week we attended the Future Retail Strategies Congress, an inspiring event focused on the challenges and opportunities ahead for the retail industry. Our Business Development Manager, Luke-Krystian Robinson tells us about his top takeaways from the two-day event. Ai and Machine Learning uncover the power of scarcity and urgency The online clothing retailer, ASOS, […]

4 min read

Rebuilding trust: how Blockchain can be used to restore consumer trust in retail

Blockchain: how can it to build trust in the supply chain? Sven Edgren, discusses Blockchain and the potential to re-invent transparency within the food chain and retail industry. He holds the position of Head of Digital Transformation at DNV GL Business Assurance, testing and launching new services and eco systems at DNV GL. Sven has […]

3 min read

Experience shopping: does it drive or deflect customer interaction?

Richard Piper, our Business Development Director discusses experience shopping in today’s retail landscape. Experience shopping: how does it differ? Experience shopping is one way that retailers have chosen to enhance their product and improve the customer interaction in store. Though brick-and-mortar retailers have traditionally struggled to keep up with the pace of change, experience shopping offers […]

3 min read

GUEST COMMENT: Death of the high street? Far from it. It’s boring retail that’s dying

Steve Dennis is a strategic advisor, keynote speaker and writer on retail innovation and the future of shopping. He’s President & Founder of Sageberry Consulting, a Forbes contributor and has been named a top global retail influencer by multiple organisations.   ‘The Demise of Physical Retail’ is Greatly Exaggerated The ‘death of the high street’, […]

3 min read

Ecommerce game changers from the last decade – part two

Following on from our first ecommerce game changers article staff at Webloyalty continue to explore some of the most revolutionary and exciting innovations in ecommerce from the last decade to celebrate our 10 year anniversary. Amazon Kindle Aleks Kaczmarek – Senior Partnerships Manager Webloyalty “Over the last 10 years, one thing disrupted a millennium of the […]

3 min read

Online shopping on the rise for Christmas this year

Despite a fairly stagnant economy, UK retailers can look forward to a slightly higher level of gift spending from consumers this year with a rise of just under 2%, according to Webloyalty’s 2016 report on UK Christmas Trends. Overall, shoppers are expected to spend £16.7 billion this Christmas with many opting for online solutions. On […]

3 min read

Service is most likely factor to cause customer defection

In the last few years, UK retailers have invested money, time and energy to respond to the changing needs and wants of consumers. But despite their efforts, almost 75% of consumers are dissatisfied with some aspect of the shopping experience, according to Webloyalty’s latest report, The Unfaithful Consumer. It seems that in their quest to […]