News & Views

2 min read

Adapting business models and secure alternate revenue streams

Secondary revenue streams are no longer a choice… but a necessity. As we navigate our way through this pandemic, we can see retailers adapting to new models to safeguard their future within incoming cash. Where alternative revenue streams may have been overlooked previously, retailers are looking to all possible options to generate new revenue.  At […]

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5 min read

How to use Behavioural Economics to boost online conversion and retention

Behavioural economics has been around for a long time, but its popularity over the past decade has begun to soar to new heights as more and more companies look towards behavioural insights to improve the customer experience and build relationships with customers to achieve competitive edge. While the adoption of Behavioural Economics in the physical […]

3 min read

Retailers solve consumer pain points with tech innovations

Retailers around the world have been focusing on making ordering and delivery easier for customers and they have been using advanced technologies to do so. Over the past few years, the Digital Retail Innovations Report has tracked how retailers use technology to solve customers’ problems. The report has unveiled how organisations use artificial intelligence (AI), […]

5 min read

Fashion, food and makeup companies prove to be most innovative

Global retail sales have increased over the past few years and are expected to reach $21.73 trillion (GBP) by 2020. Statista estimates sales to reach $21.2 trillion (GBP) by the end of this year. Among those posed to make the most of the growth are innovative companies. Businesses that have been using technology to improve […]

3 min read

AI, AR and Automation – The Technologies That Emerged to Shape Our Digital Retail Landscape

In celebration of sponsoring Retail Insider’s Digital Retail Innovations Report for the sixth year running, we’ve identified key technologies that have had a clear impact on the pace of change in retail, and in turn have changed the rules of engagement. Of all the viable trends prevailing industry-wide, Automation, Augmented Reality and Artificial Intelligence are […]

4 min read

Virgin Holidays: Bringing holidays to life with their latest retail innovation

Selling an experience has always been more challenging than selling a product. With an experience, there is nothing to hold and feel, no way to try before you buy. But Virgin Holidays, with the help of design experience company, YourStudio, is reinventing the way that holidays are sold on the high street with a retail […]

4 min read

Finding the formula for successful customer retention strategies

Richard Piper, our Business Development Director discusses two fundamental but contrasting strategies: the retention of loyal customers versus the acquisition of new ones. We all know that repeat purchasers spend more and generate larger transactions, yet retailers spend far less time on retaining existing customers. If retailers are to find buoyancy and generate constant revenue in the modern […]

4 min read

Webloyalty Presents: Inside Streetbees, a consumer intelligence start-up like no other

Ahead of the release of this year’s Digital Retail Innovation Report from Retail Insider in partnership with Webloyalty, we look back at some of the stars of the 2018’s edition to remind ourselves of some of the digital tools changing the face of retail. We spoke to Co-Founder of Streetbees Oliver May to understand how […]