News & Views

Subscribe to stay up to date with the latest incentives and rewards insights.

5 min read

Fashion, food and makeup companies prove to be most innovative

Global retail sales have increased over the past few years and are expected to reach $21.73 trillion (GBP) by 2020. Statista estimates sales to reach $21.2 trillion (GBP) by the end of this year. Among those posed to make the most of the growth are innovative companies. Businesses that have been using technology to improve […]

3 min read

AI, AR and Automation – The Technologies That Emerged to Shape Our Digital Retail Landscape

In celebration of sponsoring Retail Insider’s Digital Retail Innovations Report for the sixth year running, we’ve identified key technologies that have had a clear impact on the pace of change in retail, and in turn have changed the rules of engagement. Of all the viable trends prevailing industry-wide, Automation, Augmented Reality and Artificial Intelligence are […]

4 min read

Virgin Holidays: Bringing holidays to life with their latest retail innovation

Selling an experience has always been more challenging than selling a product. With an experience, there is nothing to hold and feel, no way to try before you buy. But Virgin Holidays, with the help of design experience company, YourStudio, is reinventing the way that holidays are sold on the high street with a retail […]

4 min read

Finding the formula for successful customer retention strategies

Richard Piper, our Business Development Director discusses two fundamental but contrasting strategies: the retention of loyal customers versus the acquisition of new ones. We all know that repeat purchasers spend more and generate larger transactions, yet retailers spend far less time on retaining existing customers. If retailers are to find buoyancy and generate constant revenue in the modern […]

4 min read

Webloyalty Presents: Inside Streetbees, a consumer intelligence start-up like no other

Ahead of the release of this year’s Digital Retail Innovation Report from Retail Insider in partnership with Webloyalty, we look back at some of the stars of the 2018’s edition to remind ourselves of some of the digital tools changing the face of retail. We spoke to Co-Founder of Streetbees Oliver May to understand how […]

3 min read

Define your loyalty model before you measure it

Consumer loyalty is worth its weight in gold in the retail industry. However, as explored in our latest Unfaithful Consumer 2 report, consumer loyalty is becoming more complex as discerning consumer priorities evolve. Today’s digitally-connected consumers are primed to comparison shop, making it challenging to drive repeat purchase and on-going customer engagement. As Webloyalty research […]

5 min read

Subscription Services: The Key to Customer Loyalty?

Richard Piper, our Business Development Director discusses the thriving sector of subscription based services and how offering a paid for loyalty programme can drive customer retention. The question all retailers ask themselves, what is the key to customer loyalty? Cultivating long term relationships with your customers is vital to the success of most businesses. However consumer loyalty to […]