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4 min read

Secondary revenue can smooth cashflow bumps

There’s no denying the UK’s retail sector is in turmoil as the union is plotting its divorce from the EU. A shift in consumer spending, higher wages and business rates, and a weaker pound are all conspiring to squeeze retailers’ sales and profits. In order to bear the brunt of this perfect storm, many retailers […]

1 min read

Beyond the Core research report

Download a free copy of our Beyond the Core report. We partnered with the BRC to produce a study into how UK retailers are looking beyond core offerings to drive new revenue streams. Key Findings include: 67% of retailers derive at least 1% of their revenue from secondary sources with around 18% generating at least […]

1 min read

Win an Amazon Echo Dot

In anticipation of the launch of our Secondary Revenue Report, we’re giving away an Amazon Echo Dot. To enter, answer the following question: Secondary revenue contributes more than 20% of online revenue for how many retailers?A) 10%B) 20%C) 35% Enter your answer below along with your contact details. This competition is now closed. What can […]

2 min read

Webloyalty reading list – 17 January

Artificial Intelligence, future retail predictions, lingerie ecommerce and voice search. Webloyalty’s picks for great retail reads this week. 3 predictions for the future of retail – from the CEO of Walmart World Economic Forum “It’s up to retailers to adapt to the changing retailing environment and in some areas even lead the way, or they’ll […]

7 min read

How AI will change the retail experience

The rise of the Artificial Intelligence (AI) is happening right now at a retailer near you Consumer habits have changed dramatically in the last decade. Bricks-and-mortar and online retailers have undergone profound transformations and will continue to evolve thanks to innovations pulled straight out of sci-fi novels. Machine learning, neural nets and AI are becoming buzzwords […]

3 min read

Online shopping on the rise for Christmas this year

Despite a fairly stagnant economy, UK retailers can look forward to a slightly higher level of gift spending from consumers this year with a rise of just under 2%, according to Webloyalty’s 2016 report on UK Christmas Trends. Overall, shoppers are expected to spend £16.7 billion this Christmas with many opting for online solutions. On […]

3 min read

Service is most likely factor to cause customer defection

In the last few years, UK retailers have invested money, time and energy to respond to the changing needs and wants of consumers. But despite their efforts, almost 75% of consumers are dissatisfied with some aspect of the shopping experience, according to Webloyalty’s latest report, The Unfaithful Consumer. It seems that in their quest to […]