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The rise of the Artificial Intelligence (AI) is happening right now at a retailer near you Consumer habits have changed dramatically in the last decade. Bricks-and-mortar and online retailers have undergone profound transformations and will continue to evolve thanks to innovations pulled straight out of sci-fi novels. Machine learning, neural nets and AI are becoming buzzwords […]
Despite a fairly stagnant economy, UK retailers can look forward to a slightly higher level of gift spending from consumers this year with a rise of just under 2%, according to Webloyalty’s 2016 report on UK Christmas Trends. Overall, shoppers are expected to spend £16.7 billion this Christmas with many opting for online solutions. On […]
In the last few years, UK retailers have invested money, time and energy to respond to the changing needs and wants of consumers. But despite their efforts, almost 75% of consumers are dissatisfied with some aspect of the shopping experience, according to Webloyalty’s latest report, The Unfaithful Consumer. It seems that in their quest to […]
Black Friday sales are expected to reach almost £1.7 billion this year, according to Webloyalty’s 2016 report on UK Christmas Trends, with a much more modest growth of 5.4% compared to 20% in 2015. This 25 November is set to be a start point for Christmas shopping for many UK shoppers again this year as […]
When asked what tools they use to make purchase decisions, UK consumers put online research (57%), word of mouth from friends (56%) and personal experience (51%) at the very top of the list, according to Webloyalty’s report, The Unfaithful Consumer. So why are retailers still spending 50% of their marketing budget, which reached £15.8 billion […]
UK retailers put a lot of time and effort developing and investing in their core business. But nowadays, consumers spend a growing portion of their disposable income on non-shopping activities such as eating out and other leisure pursuits. In such a climate, retailers who dare to branch out into non-traditional areas and leverage their existing […]
In recent years, UK retailers have worked hard to offer consumers a broader variety of channels and touchpoints to accommodate their shopping needs. But what impact has this had on bricks-and-mortar shops? Are they still relevant in the age of ecommerce? It would be easy to discount them but, according to Webloyalty’s report, The Unfaithful […]