Consumer Insight

Subscribe to stay up to date with the latest incentives and rewards insights.

4 min read

Retailers Focusing on Precision, Not Permission, are Winning Customers at the Post-Purchase Goldmine

“A helpful idea, but often poorly executed” – that’s how 35% of consumers we surveyed describe post-purchase offers.

This shines light on the opportunity for retailers to discover how to do it right – whether they’ve already implemented post-purchase marketing, or are still in the consideration stages.

3 min read

Perfecting the Post-Purchase Marketing Strategy: Expert Insights from Richard Piper

Webloyalty and Retail Insider hosted the second edition of our networking series Retail Uncorked at Brewhouse & Kitchen in Highbury Islington. The evening consisted of beer tasting and a fireside-style discussion with founder and CEO of Swyft, Keiran Hewkin.

3 min read

Our Second Edition of Retail-Uncorked: A Night of Beer Tasting and Networking 

Webloyalty and Retail Insider hosted the second edition of our networking series Retail Uncorked at Brewhouse & Kitchen in Highbury Islington. The evening consisted of beer tasting and a fireside-style discussion with founder and CEO of Swyft, Keiran Hewkin.

4 min read

Why post-purchase monetisation is becoming retail’s most valuable moment in 2026

Retailers have spent years optimising the path to purchase, but the real opportunity may begin after the click. Our latest report shows the confirmation page is a high-value moment to drive revenue, retention and long-term customer value.

6 min read

Our 2026 Predictions – What’s in Store for Retail?

2025 showed us that the retail market continues to evolve at full speed, and that leads us to the question – What can we predict for 2026?

10 min read

Our Top Trend Predictions for Retail in 2025

Webloyalty employees share their ten predictions for retail in 2025 and what they believe businesses are doing to stay ahead in the market.

6 min read

The top 10 predictions for retail trends in 2024

Retailers are constantly looking at ways to innovate and shape their business to attract discerning customers. Next year, it will be no different so we’ve picked out the top 10 retail trends to look out for in 2024.