Posts by Hiten Patel

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4 min read

Why post-purchase monetisation is becoming retail’s most valuable moment in 2026

Retailers have spent years optimising the path to purchase, but the real opportunity may begin after the click. Our latest report shows the confirmation page is a high-value moment to drive revenue, retention and long-term customer value.

5 min read

Roundtable: Capturing the Post-Purchase Monetisation Opportunity

Webloyalty and Ben Silitoe hosted a roundtable in Manchester for senior-level retailers to discuss the value of capturing the post-purchase monetisation opportunity and all things retail.

2 min read

Retail Uncorked: An Insightful Evening of Conversation and Wine Tasting

Webloyalty’s first successful Retail Uncorked event with guest speaker Indira Thambiah and host Glynn Davis.

6 min read

Roundtable: Exploring additional revenue streams in digital commerce 

Retail Gazette and Webloyalty hosted a breakfast roundtable covering the new ways retailers can make revenue outside of their core operations.

2 min read

WATCH: Webinar on mastering retail resilience with experts across the industry

The UK’s retail sector is facing challenging times, with operating profits sitting at a concerning industry-wide figure of just 9%. In our upcoming webinar in collaboration with IRX, we’ll dive deep into the critical issues impacting the retail sector and provide actionable insights on how to navigate these turbulent times.

2 min read

Why there is reason for optimism in Travel despite the continued uncertainty

The last 2 years have been a roller coaster ride as people are now set in hybrid working environments and have adapted to new ways of living. Yet one industry has been hit harder than most since 2020 and has managed to find its feet again, with an outlook of positivity in 2022. Two years […]

2 min read

How has the loyalty landscape changed in the last decade?

15 years ago, loyalty was simply about points. Tesco had its Clubcard, Boots the Advantage card and various other retailers used a loyalty system to reward shoppers who repeated purchases. So, in today’s world of ever-growing data insights and with the latest digital technology, how has loyalty developed? The aim of loyalty schemes in the […]