Posts by Hiten Patel

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6 min read

The top 10 predictions for retail trends in 2024

Retailers are constantly looking at ways to innovate and shape their business to attract discerning customers. Next year, it will be no different so we’ve picked out the top 10 retail trends to look out for in 2024.

4 min read

The top 10 retail trends to look out for in 2023

The state of the economy certainly brought about its own challenges and 2023 may prove to be just as unpredictable. With plenty of years of experience in the retail space, we at Webloyalty have predicted 10 retail trends to look out for in 2023.

2 min read

Why there is reason for optimism in Travel despite the continued uncertainty

The last 2 years have been a roller coaster ride as people are now set in hybrid working environments and have adapted to new ways of living. Yet one industry has been hit harder than most since 2020 and has managed to find its feet again, with an outlook of positivity in 2022. Two years […]

2 min read

How has the loyalty landscape changed in the last decade?

15 years ago, loyalty was simply about points. Tesco had its Clubcard, Boots the Advantage card and various other retailers used a loyalty system to reward shoppers who repeated purchases. So, in today’s world of ever-growing data insights and with the latest digital technology, how has loyalty developed? The aim of loyalty schemes in the […]

1 min read

What the experts say: Building engaging experiences online

Capturing the attention of today’s consumer is getting more and more difficult over time and in 2022, the landscape of the retail industry has changed to unprecedented circumstances. Now more than ever, it’s up to retailers to build engaging experiences to ensure they are not only enticing new customers but also retaining their attention too. […]

3 min read

The digitally-driven retail innovations of 2021 taking the industry by storm

Launching the annual Digital Retail Innovations 2021 report We are delighted to be sponsoring Retail Insider’s Digital Retail Innovations report 2021, taking an in-depth look at the Top 60 Retail innovations of the year, including the likes of IKEA Studio, Too Good To Go and Amazon One. With COVID-19 causing major disruption to the retail […]

2 min read

How the world’s travel leaders are using tech to bounce back

Tech has needed to accelerate to enable customer retention In what was the first in-person event Webloyalty has been to in over a year, it was an exciting time to visit the Travolution European Summit 2021 and get back to networking in person at the Kia Oval. With the travel industry in particular heavily impacted […]