AI Dominates the 2019 Digital Retail Innovations List
19th June 2019: Artificial Intelligence (AI), payments, robotics and personalisation are dominating innovation in the retail technology industry, according to a new league table released today. Conducted in partnership with Webloyalty, Retail Insider’s Digital Retail Innovations Report 2019 celebrates the top 60 global retail technology breakthroughs in the retail industry over the past year. AI remains the key technology that has been implemented by over one third of retailers (37%).
The report recognises how technology is used to create a more personalised shopping experience; with 68% of retailers using either AI (37%), Augmented Reality (AR) (15%), payment technology (22%) or delivery technology (13%) to deliver personalisation.
The report also recognises the desire by retailers to find more innovative ways to help the planet, with waste reduction and recycling a prominent theme this year.
Download a free copy of the report here.