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Over the past two weeks Webloyalty has been summarising some key take outs from a piece of industry research we were involved with earlier this year. This research, ‘Thriving in a multichannel world: Part 1’ also provides some great case studies of retailers who are doing it well.
So last week, the Webloyalty blog looked to summarise the key findings of the recent research conducted with Conlumino: Thriving in a Multichannel World. This week, we continue our summary and review of the research released earlier this year and today the Webloyalty blog would like to look at three case studies which put to […]
Last week the Webloyalty blog looked at how the recession had impacted the retail industry. This week we continue to look at this subject area and specifically how retailers have experienced substantial losses within their online sales.
Smartphone technology has dramatically changed how and when we access the web. No longer confined to the desktop or laptop, it has completely opened up new possible channels for service providers and retailers by offering access to information ‘on the go’. But more importantly, by engaging with their customers beyond traditional web platforms, retailers are […]
Last week the Webloyalty blog looked at a 2011 report by Verdict Consulting in association with us, Webloyalty. In this blog post, we discussed the impact of mobile and in particular, on the food shopping industry.